Service Design Workshop
Barbara Wong, 27, January 2015
The workshop was organized by the HKCSS, which was held to introduce the concept of Service Design to the NGOs in Hong Kong. It was very popular and almost full-house that day. The participants were mainly come from the service sector including catering, retailing, beauty salon, online shop, etc. The workshop introduced the concept of customer experience and how Service Design as a valuable design approach to help them improve their services as well as innovate new ones.